Lang'ata: +254 728 200 300
South B: +254 707 200 300
Parklands: +254 740 200 300
info@urbanwaters.co.ke

Shipping / Delivery & Returns

Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund. We’ll also pay the return shipping / delivery costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping / Delivery

We can ship / deliver to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping / delivery options you choose. Depending on the shipping / delivery provider you choose, shipping / delivery date estimates may appear on the shipping / delivery quotes page.

General Inquiries

For any inquiry about our products, please click the button below and fill in form

A Leader in the Supply of Purified Drinking Water

EFFICIENTLY & CONSISTENTLY SUPPLYING PURIFIED DRINKING WATERWHILST MAINTAINING HIGH STANDARDS