Lang'ata: +254 728 200 300
South B: +254 707 200 300
Parklands: +254 740 200 300

Privacy Policy


Urban Waters Ltd has created this privacy statement to demonstrate our firm commitment to your privacy rights. At Urban Waters Ltd, we are committed to protecting the privacy and security of our customers and site visitors. The following discloses how we collect information about you and how we use it.

What information do we collect?

We may ask you to provide us with your contact information; name, telephone number, home address, email address and age for competitions. When you make a purchase on our Website, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us improve and develop it further through online surveys and other requests.

What will the Data be used for?

Your data will enable us, and our processors, to provide goods and services to you, to process your requests, to provide prize draws or competitions, to notify you of important functionality changes, and for survey purposes to improve this website and to improve our services to you. All personal data is processed in accordance with applicable data protection laws.

We use cookies to operate our website and provide services to you. Including; authentication to remember your login state; for Fraud detection and prevention to help us monitor for and detect potentially harmful or illegal use of our services; for site features and services to remember the products in your basket during your shopping experience; to analyse and improve our website and services through insights on customer behaviour; and for better advertising to collect and analyse information about the use of services and report on activities and trends.

You can remove or disable cookies at any time (please consult the help section of your web browser to change your cookie preferences). Please note that if you choose to disable the cookies, some features of our website or services may not operate as intended.

What Information Do We Share With Others

We do not sell or rent any of your personal data to any third party for marketing purposes – including your name, address, email address or credit card information. However, in order to provide you with certain services, we may need to share your personal data with some of our service providers which include IT, delivery and marketing service providers;

General Inquiries

For any inquiry about our products, please click the button below and fill in form

A Leader in the Supply of Purified Drinking Water